Duration: 4 hours

Have you ever had the feeling You might have missed out of business because you have situation when you didn’t know how to act in some situations?

Maybe you are afraid of going to an up market restaurant, because you don’t know how to manage with the entire cutlery?

There are some common situations to think about. A good example of the latter is the basic rule that you should not put your elbows on the table during the meal. If you do put your elbows on the table, you will probably lean forward on them: by doing this you might tip the table – a practical consideration – and you will almost certainly make it impossible for those on either side of you to speak each other – which would be discourteous.

Etiquette is often described as an unwritten code because many of us learn the basics of good manners from our parents and are, therefore, equipped to deal with most situations. But all of us occasionally need to check up on things we have learned: it is not always easy to remember how to lay a table for dinner party, or how to dress for party or business dinner.  When we are nervous, we cannot give 100 percent of our concentration on our fellow diners, and this can lead to disaster.

By the end of the session participants:

• Will learn how to take advantage of the potential in these situations which adds to an individual’s overall effectiveness as a representative of one’s organization.
• How to arrange the seating.
• Will understand that the purpose of good manners is for all forms of social contact to run smoothly; if we treat others as we would have them treat us and our interactions with other people will be easier and more pleasurable.
• Will be taught how to act in those special situations where business relationships are developed and strengthened in social settings.
• Will stop worrying about which fork to use or what to do if you dropped your napkin.
• Find out who pays for the lunch or dinner.
• Will acquire knowledge of dealing with dinner time dilemmas.
• How to pass the food.
• How and when to make a toast.
• Know how to handle oneself with poise in dining situations and this will add for you overall effectiveness and refinement.
• Will know the right time for business discussions.