Duration: 6 – 16 hours

Business etiquette is about knowing the skills that will help you feel perfectly at ease in every business or social situation. Executives who are acquainted with business etiquette will project confidence and professionalism to their clients and prospective customers.
Your attitude towards the people you work with and yes, those who just might have money to spend. It’s a pass-it-on world. Just as a co-worker’s surly hello can leave you feeling snappish for the rest of the day, their smile and willing attitude can help you sell services or your product. When good manners are the norm, it’s even easier to deflect customer’s dissatisfaction.

We spend more than half of the day at work; let’s make this time well spent and as pleasant as possible.

What interpersonal skills do executives need to be successful?
How do good manners translate into valuable business relationships?

The etiquette of the business scene is much more complex than a strict set of rules or an afternoon tea party.

Successful executives today need the interpersonal skills that mark them as a leader and winner. The manner in which professionals represent themselves – from their body language to the way they interact confidently with others in any business situation – sends a message to clients and potential clients.

Topics included in this training:

• First Impression – Making Entrance
• How to stand and more with confidence
• Business meeting and greeting
• Business card etiquette
• Proper Dress and Grooming
• Table Manners
• Restaurant Meals
• Selecting Wine
• Gift Giving
• Travelling Etiquette
• Etiquette Abroad
• The Art of Entertaining and Being Entertained
• Entertaining at Private Clubs
• Entertaining at Home, Office and in Restaurants
• Small Talk
• Hospitality and More …

Almost all those situations might bring stress. But if you are familiar with the rules and good manners it is easy to communicate and you can concentrate on the business – The Fine Art of Business Entertaining. Business meals are not for eating! At this entertaining and informative “hands-on” program, you’ll be informed that sharing a meal with a client is about establishing and maintaining rapport.

By the end of the session participants:

• How to stand and more with confidence
• First impression – making entrance
• Will know how to properly Dress and Grooming
• Learn business introduction, handshakes and card exchange
• Duties and responsibilities of the Host and Guest
• Posture and Poise at the table and how to avoid dining dilemmas
• Restaurant Etiquette
• The Art of Entertaining and being entertained
• Receiving visitors at your home or in your office
• Conduct business with national and international clients
• Positive and negative body language
• Effective listening skills
• Gender etiquette in the workplace
• High-tech business etiquette
• Importance of manners in the workplace
• When to give a gift – What to give and how much to spend
• Travel with bosses and colleagues
• Personal space
• Correct and respectable protocol during any business engagements, encouraging professionals to achieve the most successful results
• Importance of being a good representative

Benefit for company: 

• Build customer loyalty by showing professionalism and “know-how”
• Attract new clients by added respect and credibility in the market place
• Magnify your employees professionalism
• Project public image consistent with your organization’s goals
• Help company survive challenging economic times with professional employees
• How to deal with difficult people

The manner in which professionals handle themselves from their body language to the way they interact confidently with others in any business situation – sends a message to clients and potential clients. Our business Etiquette seminar includes the proper procedures for presentations, handshakes, and meetings. The seminar also educates participants about high-tech etiquette, business entertaining, and offers tutorial dining

Successful executive needs the interpersonal skills that mark him/her as a leader and winner. When people think of etiquette, they think of a strict set of rules, their mother, or an afternoon tea party. But, business etiquette is about knowing the skills that will help you feel perfectly at ease in every business or social situation. Executives who have insight into business etiquette will project confidence and professionalism to their clients, prospects and customers.

Duration:  4 – 8 hours

Have you ever had the feeling You might have missed out of business because you have situation when you didn’t know how to act in some situations?
Maybe you are afraid of going to an up market restaurant, because you don’t know how to manage with the entire cutlery?

There are some common situations to think about. A good example of the latter is the basic rule that you should not put your elbows on the table during the meal. If you do put your elbows on the table, you will probably lean forward on them: by doing this you might tip the table – a practical consideration – and you will almost certainly make it impossible for those on either side of you to speak each other – which would be discourteous.

Etiquette is often described as an unwritten code because many of us learn the basics of good manners from our parents and are, therefore, equipped to deal with most situations. But all of us occasionally need to check up on things we have learned: it is not always easy to remember how to lay a table for dinner party, or how to dress for party or business dinner.  When we are nervous, we cannot give 100 percent of our concentration on our fellow diners, and this can lead to disaster.

Topics included in this training:

• What is Business lunch?
• Inviting a Client for Lunch (breakfast, lunch, dinner)
• Selecting a Restaurant
• Host/Hostess Duties and Responsibilities
• The Guest of Honor
• Right Clothes in Right Place
• Handshake
• Seating Arrangement
• Gift Giving
• Aperitif
• Ordering
• Wine Selection
• The Silverware and What to do with it
• Posture and Poise at the Table
• Small Talk
• When is Time to Talk about Business
• Styles of Eating and Difficult Dishes
• The Silent Service Code
• Napkin Etiquette
• Serving Yourself and Being Served
• Toasting
• Invitations and R.S.V.P
• How to Avoid Dinning Dilemmas
• Who pays?
• Tipping
• Thank You Note and more …
• The Art of Entertaining and Being Entertained
• Entertaining at Private Clubs
• Entertaining at Home, Office and in Restaurants

Business Lunch and Wine Etiquette  – 8 hours
+

• 5 Wine Tasting
• Serving Wine
• Wine Regions, Wine Classification System
• Sparkling Wines and Champagne
• Wine and Meal/Food Coordination
• Selecting and Buying Wine at the Restaurant
• Wine in Different Cultures and More …

By the end of the session participants:

• Will learn how to take advantage of the potential in different situations which adds to an individual’s overall effectiveness as a representative of one’s organization.
• Will gain the ability to strategically seat yourself and clients, guest.
• Will be informed about good manners.
• Will be taught how to act in those special situations where business relationships are developed and strengthened in social settings.
• Will learn about tactical food choice to mirror the guest or host classy ways to deal with a faux pas or food and service issue.
• Will stop worrying about which fork to use or what to do if you dropped your napkin.
• Will be able to deal with dinner time dilemmas.
• Will know how to arrange the seating and pass the food.
• Will be informed how and when to make a toast.
• Know how to handle oneself with poise in dining situations and this will add for you overall effectiveness and refinement.
• Will know when to talk about business.
• Will be able to select wine.
• Learn wine serving etiquette and can successfully apply it.
• Will learn how to coordinate wine and meal.
• Will get expertise in confident host protocol from invitation to the tip and bill.
• Will understand that the purpose of good manners is for all forms of social contact to run smoothly.

If we treat others as we would have them treat us and our interactions with other people will be easier and more pleasurable.

Duration: 6 – 8 hours

Do your employees and management team look as good as your product?
While we all like to think that people are drawn to our company for its professional and technical expertise, marketing research has established this very important fact: people most often determine your future with them based on their first encounter with you.

Remember that your communication begins before you even say a word!
Is the employees’ image important for the company?

Imagine how a well-groomed person looks and one you will never trust. Relaxed dress leads to relaxed manners, relaxed morals, relaxed productivity, and loss of individuality.

In today’s business landscape, the way your company presents itself – the professional image of your employees, their etiquette and behaviour in all business situations – can be the distinguishing factor between you and your competition.

The appearance of your employees significantly impacts your corporate image and the manners and prospects mark your company. If employees maintain a professional image, it will reflect on your company and will be seen as consistent with corporate brand. Successful and respected companies invest in image of their most important asset, i.e. their employees.

Topics included in this training:

• Corporate Image
• Identification of the Basic Image Factors /the Impact of Personal and Professional Imaging and Goals
• Grooming Skills
• Psychology of Colors
• Clothing Language
• Life Style and Work Environment
• Harmony of Clothing Details for Face, Body and Age

• Coherence of Professional Appearance, Corporate Identity and Personal Achievement
• Use of Camouflage and other Illusion and Image Tactics
• The Basic Working Wardrobe
• Appropriate Accessories for Business World
• Casual Business Dress and Four Levels of Appropriate Dress

• The Fashion Styles for Men and Women in Relationship with Regional Influence and Lifestyle
• Dressing for your company culture
• Wardrobe Planning and Business Wardrobe on a Limited Budget
• Men’s and Women’s Professional Image Spoilers
• Dress Codes and Packing for Travel and more …

By the end of the session participants:

• Recognize the importance of the image, behavior and business etiquette of your employees and how it reflects your company.
• Will represent your company in a professional manner.
• Recognize clothing personalities.
• Will understand wardrobe communications secrets.
• Will learn how to save time and money on their personal and professional grooming.
• Use the Professional Style Scale to select clothes appropriate to your industry and adapt that style when you visit a client, make a presentation, negotiate a contract or travel.
• Distinguish among the four distinct levels of personal and professional dress, the characteristics and perception of each, and the situations when each is appropriate.
• View your place in the world – and your business – with a more positive outlook and the increased self-confidence.
• Improve motivation at the corporate.
• Audit and plan your wardrobe: ex core wardrobe, costs per wearing, capsule organize.
• Match clothes to style, personality, colour, and budget, taste, work environment, figure type, profession and lifestyle.
• Will be able establish quality image.
• Understand and will gain information about mans and woman’s Image spoilers.

This seminar explains the imperative function of Professional Image in business and assists participants in creating and maintaining the best possible Professional Image.
The Professional Image Seminar meets all your Professional Image needs by offering hands-on, individual recommendations for a confident and acceptable business look.
Public, national and international perception of your company brand is reinforced through your staff and management.

Together you can order Company dress code + professional presence seminars

Duration: 6 – 8 hours

What is a value for you?
Organization’s and employees’ values
What is a corporate culture in your organization? Create an organizational atmosphere with high ethical standards.  Pay attention to the following topics. Good corporate atmosphere is a big value for the organization and corporate image. It is the value for the society and all country.

Topics included in this training:

• Organization Culture
• Values Influence Business
• Management
• Communication Differences
• Principles and Values
• Constructive Critique
• “Careerism” or “Leadership”
• Gossips, Jokes
• Sexual Harassment
• Harassments
• Discrimination
• Confidence
• Equal Rights
• Employee Privacy at the Workplace
• Corruption
• Bribery
• Critical Circumstances
• Office Romance
• Navigation Etiquette on the Road – Business Travel
• Ethical Decision
• Ethical Codex and Importance for the Activity, Development, Strategy and Image
• Understanding Ethics at Workplace

By the end of the session participants will be able:

• To project credibility.
• To enhance the company’s reputation.
• To create environment that will attract and retain the best, most valuable employees.
• To improve motivation at the corporate.
• To manage office conflicts.
• To handle stress at work.
• To be loyal to the company.
• To understand the ethical dilemmas.
• To offer the right decision in important situations.
• To create strong corporate culture based on the values.
• To handle different ethical dilemmas in daily business life.
• To deal with difficult people.
• To spend properly the company’s money for entertainment.
• To use knowledge about loyalty, confidentiality, security.
• To respect physical, racial, ethnic, gender, sexuality differences at work.

Duration: 2-3 hours

The dread of walking into a room of people you do not know and striking up a conversation should not stop you from being on the top of game. In this seminar you will walk through the basics of effective body language, small talk and developing powerful networking techniques.

The companies are looking for persons who can network effectively and adapt to variety of social and business situations. Acquire skills in the art of schmoozing and gain the self-confidence needed to mingle with anyone at any occasion.

Don’t you just hate those feelings you have when you are in someone’s company but you’ve got nothing to say?
Do you go away wishing “you’d have said this or that”?

Topics included in this training:

• Entrance
• 10 tips how to work a room
• 5 Types of Handshakes
• Eye Contact
• Smile
• 30 s Introduction
• Introducing Yourself and Others
• Body Language
• Poise and Posture
• How to remember the names?
• How to start and end conversation?
• Business Card Protocol
• E-mail Etiquette
• Cell Phone Etiquette
• What areas at room to avoid?
• And more ….

By the end of the session participants will:

• Use the techniques for overcoming shyness in themselves and others.
• Feel confident when entering a room of people in a professional way.
• Find out how others perceive people during the first time meeting.
• Gain knowledge how to exhibit body language in a social context.
• Know how to evaluate the current handshake.
• Be able to develop a strong introduction and create 30-seconds to 60 seconds „infomercial“.
• Deliver proper introduction of people they meet.
• Learn to be comfortable around people and make them feel comfortable and valued by you.
• Eat cocktail foods with panache.
• Solve the olive pit dilemma in a cocktail party environment.
• Manoeuvre the glass, napkin, and plate obstacle course.
• Handle party social accidents (it drops on the floor out of your mouth).
• Listen to the gold to initiate conversations.
• Prepare for events using the “For levels of personal and professional style” scale.
• Make instant friends by establishing a background of relatedness.
• Be able to break away from a group or person with ease and grace.
• Create after-event follow-up steps.
• Plan and organize cocktail hour.

All successful business is about relationships. The client experience and relationships are based on all your personal interactions whether at your place of work or theirs.

Duration: 3 – 4 hours

In today’s fast-paced business arena, there is no argument that “hi-tech” is high priority. Although many find e-mail, voice mail, cell phones, social networks and facsimiles as a means to communicate with associates and clients more rapidly, we often forfeit the more personal way of doing business, i.e. face-to face, for the time-saving method. This leads to communication breakdown, misunderstandings, and eventually, perhaps the loss of an important client.

“Hi-tech Protocol” saves business. People learn the “tricks of the trade” and communicate with confidence. This instructive and informative seminar will lead you through the most common pitfalls and set you on the path to communicating more effectively, efficiently and effortlessly.

Topics included in this training:

• Electronic Etiquette
• Round the Clock Communication
• Social networking etiquette
• Answering the Telephone
• Voice Mail
• Making Calls
• Phone Etiquette at Office
• Cell phone etiquette
• Conference
• Avoiding Pitfalls
• E-mail Etiquette
• Social networking
• How to get the best from this and more …

By the end of the session participants:

• Will feel confident when answering the phone or making phone call.
• Will find out how others feel when your talk on mobile phone.
• Will gain knowledge how to be prepared for the phone conversation or interview and what says you body language.
• Will gain knowledge and tips for healthy voice.
• Will develop a strong introduction of them and create 30-seconds to 60 seconds „infomercial“
• Will learn to be comfortable around people and make them feel comfortable and valued by you.
• Will find out about laptop computers.
• Will be informed about information security.
• Will be able to travel gratefully with electronics tools.

Duration:  6 – 8 hours

It does not matter that new technologies let us communicate more easily, the executives still have business trip abroad and receive international visitors. They need to be aware of many cultural aspects in other countries which will make the difference in developing successful relationship and conducting business. To get by in today’s global market, knowing your clients’ cultural traditions and expectations, give you confidence in seeking for the international clients and maintaining relationships.

Topics included in this training:

• Preparation for the Meeting
• Rank and Status
• Appropriate Business Dress
• Psychology of Colours
• Handshaking Customs and Gestures
• Eye Contacts
• Exchanging Business Cards
• Personal Space
• Introductions

• Communication Styles
• Excellent Listening Skills
• Offensive Gesture
• Guides to Business and Social Taboos
• International Protocol Tailored to Specific Countries Requested
• Gift Giving Ideas and Procedure

• Dress to Impress
• Male/Female Etiquette in the Workplace
• Business Entertaining
• How to Host a Client Lunch
• The Etiquette of Business Introductions

• Receiving Visitors at Your Home
• Receiving Visitors in Your Office
• Conducting Business Meetings
• Travel with Bosses and Colleagues
• Limousine Protocol
• Focus on Relationship and Less on the Deal

By the end of the session participants will get expertise in:

• The manners in which professionals handle themselves from their body language to the way they interact confidently with others in any business situation – sends a message to clients and potential clients.
• Going out of town on Business.
• Etiquette by the region.
• Hosting the out-of-town guest.
• Using space and time depending on the clients and regions.
• Appropriate gifts for international business meetings.
• Proper procedures for presentations, handshakes and meetings.
• Travelling with colleague.
• High-tech etiquette, business entertaining, and tutorial dining.
• Preparation for the exhibition and representation of the company.

Duration: 8 – 16 hours

Who should attend?
Restaurants and hotels managers, customer service employees, waitress and bartenders, SPA employees, healthcare employees and managers.

Have you ever felt lost in a restaurant or like nobody is waiting on you? Does the restaurant staff meet your expectations?

How many times a day do you receive a smile and the simple word “thank you” when you are buying?
If guest services are your business, don’t keep them at arms length. Our grooming standards are in place to create a comfortable work environment for all.
The services you provide, will keep your guests returning year after year. My expectation is that your primary focus is taking care of your restaurant. Treat yours guests with grace!
Trainings about the service at the restaurants, SPA, hotels and other serving staff will help a lot.

Topics included in this training:

• The First Impression
• Meeting the Guests/Clients
• Appearance and Grooming for Managers
• Universal Standards
• Uniforms Selection
• Service Standard
• Customer Satisfaction
• Business Etiquette in Hospitality
• Why is “Service” so important?
• Wear Uniform with Class
• Body Language and Culture Differences
• Greeting and Meeting
• Effective Introduction
• Business Card
• Communication with the Clients
• Business Protocol/ Service Etiquette
• Hospitality
• 10 Very Important Things that Boss didn’t want to hear
• What You Say and What You Do
• Smile and World will smile to you
• Office Atmosphere
• Business Entertainment

During the seminar the internationally accepted guidelines for business dress and hospitality with hands or individual recommendations for a confident business look will be given.  Increase guest confidence by improving your managers and non-uniformed employees’ first impression and provide consistent business attire through the hotel. Your managers will learn to save money and time on personal and professional grooming.

By the end of the session:

• The customers will come back.
• The managers will safe time and will see positive changes in personal appearance.
• Managers will receive advice how to select the right uniform, which one will be a part of organization identity.
• Employees will acquire knowledge of how it is important to leave a good first impression for clients, colleagues, guests and partners.
• How to wear uniform with class?
• How to meet, greet and introduce?
• What is the protocol?
• Participants will know about the awareness of gender cultural issues.
• People will find out about the management of body and face expression.
• People will be informed about client contact.
• The key steps to make clients and colleagues feel welcome and valued.
• The staff will know how to achieve professional look that is appropriate for your organization and your position
• How to provide the right service for disabled?
• How to serve with class and why attitude is so important?

For restaurant and bar employees:

• The First Impression
• Appearance and Grooming
• Body Language
• Poise and Posture
• Face Expressions
• Communication with the Client
• Communication with Colleagues
• Wear Uniform with Class and Grooming
• Serving
• When is time to take away the plates?
• Right Glass for the Drink
• Buffer Table
• Drunken Person and Service for Him
• Service for People with Disability
• Personal Conversation
• Team Work
• Lost Things
• Smoking
• Thank you and Welcome